FAQ's
Got questions or need assistance? We're thrilled to assist! But hey, your answer might already be waiting for you. We highly encourage you to check out our FAQ first—it's the fastest way to get answers to common questions about orders, shipping, returns, and more.
Where do we ship?
INVI offers US shipping only at this time.
Will I have to pay import duties?
For deliveries outside of the EU, INVI does not collect VAT, GST, duties and/or taxes. If your order is above the minimum tax/duty threshold for your country, you will be responsible to pay any fees associated with importing the goods. If you choose to refuse the customs fee and the shipment is returned back to us, a shipping & handling fee will be deducted from your refund.
When will I receive my order?
Shipping timelines vary per country. Check out our Shipping Policy or local delivery times.
When does my order apply for free shipping?
Orders above $85 will apply for free shipping!
How much does shipping cost?
Shipping on orders over $85USD is always free.
For local shipping rates, check out our Shipping Policy.
What happens if my product gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact us at info@inviskincare.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!
What if I receive a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
What if I want to return my order?
We offer a 120-day return policy, if you're within that time frame please reach out to customer care to initiate a return via info@inviskincare.com.
If you couldn't find what you were looking for in our FAQ, don't worry. You can send us an e-mail at info@inviskincare.com, or use the contact form below.